Terms & Conditions

Terms and Conditions of our Website

Welcome to the Best4Toys website. This website is operated by MB Ecobalt, a company registered in Lithuania with company number 302863318 whose registered office is at Smilciu 7, Pamaisupys, Kauo raj 53301 Lithuania. MB Ecobalt VAT number is LT100008048918.
These terms and conditions are provided by MB Ecobalt, its subsidiaries and associates (referred to as Best4Toys, 'us', 'our' or 'we' in these terms) and set out the terms and conditions under which you may use our website. Your use of this website, constitutes acceptance of these terms and conditions. If you do not accept the terms and conditions, then you may not use the website.
These terms and conditions may be revised at any time by us updating the website. Changes to these terms and conditions will be effective immediately when they are posted on the website. We reserve the right to close any, or all, of the website at any time, and to amend or correct any website content, with or without prior notice.
Our privacy policy supplements these terms and conditions and by using our website, you will be deemed to have read and accepted our privacy policy.
Any reference throughout our terms and conditions to website is regarded and should be understood.
We consider and confirm that all and any linked content to other documents and/or areas of our website form part of our Terms and Conditions.

Access to Website and App Content / Copyright

We are the owner (or licensee) of all copyright, trade marks and all other intellectual property rights in our website (as applicable), and in the material and/or content published on it. You are permitted to use such material and/or content only as expressly authorised by us (or our licensors). You acknowledge and agree that the material and/or content published on this website (as applicable) is made available for your personal non-commercial use only and that you may only download such material and/or content for the purpose of using this website (as applicable). You further acknowledge that any other use of the material and/or content published on this website (as applicable) is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and/or content.
You may not systematically extract and/or utilise parts of the content of our website. In particular, you may not, without our prior written permission:

  • redistribute or modify any of the content of our website,
  • remove any copyright or trade mark notices from any copies of the content,
  • utilise any data mining, robots or similar data gathering and extraction tools to extract for re-utilisation of any parts of the website, and/or
  • create a database in electronic or structured manual form by systematically downloading and storing all or any of the content of our website

Your Account

If you use our website, it is your responsibility to ensure the confidentiality of your account and password and that no unauthorised persons have access to them. You agree to accept responsibility for all activities that occur under your account or password. We shall not be liable to any person for any loss or damage that may arise as a result of your failure to keep your password and account protected.
We reserve the right to refuse access to our website, terminate accounts, remove or edit content or cancel orders at our discretion. If we cancel an order, you will not be charged.

Website Errors

We endeavour to present the most recent, most accurate and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors or other inaccuracies. We try to ensure that all pricing on the website and app is accurate but occasionally an error may occur and goods may be incorrectly priced. Any errors are wholly unintentional and we apologies if erroneous information is reflected in the price or availability.
We will not be obliged to supply goods at the incorrect price. We present our content "as is" and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.
We have made every effort to display the products featured as accurately as possible. However, the colours we use, as well as the display and colour capabilities of the equipment you use to view our website, may affect the colours you actually see on the screen. We cannot guarantee that your equipment's display of any colour, texture or detail of products will be accurate/the same as the actual product.

Website Access

Given the unpredictability of technology and the online environment, we do not warrant that the function or operation of our website will be uninterrupted or error-free, that defects will be corrected or that this site or the server that makes it available will be free of viruses or other harmful elements. Also, your access to our website and app may be occasionally suspended or restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. As a visitor to, and user of our website, you agree that your access is undertaken at your own risk and it is your responsibility to ensure that you have the right equipment and software to safely access our website. We shall not be liable for damages or losses of any kind that you may incur from our use of or inability to access our website.

Terms and Conditions of Sale

The technical steps required to create the contract between you and us for online purchases are as follows:

  • You place the order for your products on our Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
  • We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from best4toys.co.uk.
  • As your product is shipped from our warehouse we will send you a despatch confirmation email.
  • Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered.
  • You will be separately notified in the event that we do not accept your order, or where you have otherwise cancelled your order.
  • A contract is formed between us when (and not before) we dispatch your order.

By placing an order with us you agree that:

  1. Any information provided by you will be true, accurate, current and complete
  2. You are the authorised holder of any credit/debit card or PayPal account you may use on the website
  3. You will notify us immediately of any changes to any information you have submitted to the website
  4. We may collect, store and use information about you in accordance with our Privacy Policy
  5. You will only use the material on the website for your personal use only, and not for any commercial purpose whatsoever
  6. By clicking Confirm Order you are confirming your acceptance of these terms and conditions and that you are giving us permission to make a debit for this order
  7. E-mails sent will be deemed as read, it is your responsibility to ensure that the email address supplied is accurate and capable of receiving our e-mails
  8. You have read and accept all terms and conditions including in particular the terms in relation to Price and Promotions, Shipping and Delivery, Contract Cancellation, Returns and Refunds and Data Protection.
  9. Products are for family domestic use only.

We reserve the right to vary these terms and conditions at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which the customer has accepted when an order has been placed. Once an order is placed customers are deemed to have read and agreed to the terms and conditions.
Any errors regarding website based information, quotation, price list, acceptance of offer, invoice or other documentation or information issued by us may be subject to correction without any liability on our part.

Price and Promotions

Free gift promotions advertised online and in our Winter Catalogue are available online while stocks last. Where stock is not available at the time of placing your order we are unable to offer this item at any later stage under the promotional arrangement advertised.
The price displayed at time of purchase is the price you will pay and will in general not be affected by price increases or decreases. We are unable to offer a discounted price should the price of an item decrease after you make your purchase.
Discounts deducted from lowest priced item. Buy 1 Get 1 Free refers to least expensive item free. Buy 2 Get 1 Free refers to buy 3 items and get the least expensive free. Buy 1 Get 2nd Half Price refers to least expensive half price.
All voucher and discount codes must be entered on the 'Shopping Basket' page before proceeding to the checkout and cannot be applied if not entered at time of placing the order. If a code does not apply a discount please check the valid dates. Please ensure you read the terms and conditions of each voucher and discount code as they may vary.

Contract Cancellation

Due to the quick turnaround of orders we are unable to amend an order once it has been placed. Customers must ensure they check their order carefully before submitting it.
Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 5 working days after the day on which you receive the Products.
If you wish to exercise your right to cancel this contract we will refund the original purchase price without delivery charge, provided that you have notified us in writing no longer than 5 working days after the day on which you receive the Products, that you have taken reasonable care of the Products and they remain unused and unopened. Please see our Returns policy here for further details.
Please note that your right to return Products does not apply to Products which fall into the following categories unless they are faulty or not clearly as described - Unsealed CDs, DVDs, tapes or other recording media, video games and consoles and certain nursery items for hygiene reasons. This does not affect your statutory rights.

Data Protection

Your privacy is very important to us. We will never release your personal details to any company outside of the Smyths Toys Group for mailing or marketing purposes.
However, we would like to keep you up to date with our full range of products and services. This includes news of special events, offers, promotions, product launches and catalogues. We may contact you by post, telephone, SMS text messaging and/or email. We are constantly looking for ways to improve our service so, we may occasionally contact you for research purposes also. When you place an order with us you are agreeing to be included in our email database. Should you wish to be removed from our email database you may do so by clicking Unsubscribe on any email you receive or alternatively notify us through the Contact Us form here and we will remove you from our database.
You will automatically be added to our mailing database for a free Best4toys catalogue unless you opt out. If you wish to be removed from this mailing database please notify us through the Contact Us formhere and we will remove your from our circulation list.
We confirm that your personal information will only be used in accordance with our Privacy Policy. Your Personal Information may be disclosed to reputable third parties who will help process your order. Best4toys requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable Data Protection and consumer legislation.

Description of Products

We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct.

Warranties

Most items are covered for up to one year against manufacturing faults, unless otherwise specified. Software and Nursery warranty will be explained to you at the point of sale. Your receipt is your proof of warranty.
We do not give any warranty, condition, guarantee or representation, express or implied, relating to the information contained on this website or on any website to which it is linked. We make no representations or warranties concerning the accuracy, completeness or suitability for any purpose of the information and related graphics contained on this website, or on any website to which it is linked.

Safety & Regulations

Safety is our first priority at Best4toys and all our products are tested to the relevant safety standards. Please ensure that you check the labelling on the packaging, which indicates the age group for which the product is suitable. Please take note of any other warnings or recommendations and keep toys intended for older children well away from younger children.
Toys make an essential contribution to child development. To ensure the best experience for our children, keep in mind the following Toy Safety Tips:
Before you buy your toy…

  1. Read all warnings and instructions
  2. Look for the CE mark, confirmation that the toy complies with all EU safety rules, which are amongst the strictest in the world
  3. Choose toys suitable for the child's age, abilities and skill level
  4. Follow the age recommendation
  5. Do not buy toys with small detachable parts for children under 3 years of age
  6. After buying your toy from us…
  7. Follow carefully the instructions for proper toy assembly and use
  8. Keep an eye on children as they play
  9. Check toys from time to time for breakage or wear and remove broken toys immediately
  10. Remove all packaging

Waste Batteries and Accumulators Regulations

Under the Waste Battery Regulations, you can return your waste batteries to dedicated battery waste facility provided at the customer service desks in our stores.
Alternatively, you can find your local waste portable battery recycling facility at Recycle More website or www.environ.ie


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